Spotify Entertainment Package

[Megc123]

I am trying to add Spotify from the entertainment package to my basket however I keep getting an error message everytime I try and add it to my basket. The image linked is the error I keep getting. Please help.

[Charlotte]

Hello, @Megc123. I hope you're well. For any plans taken out after the 31st May 2024, Spotify Premium is no longer included within the Inclusive Entertainment and you would need to select an alternative option of either Amazon Prime or YouTube Premium. 

[Megc123]

I took my plan out before the 31st of May 

[Jason]

Thank you for the confirmation. As we don't have access to your account @Megc123 on the Community, to both check and troubleshoot this, can you please pop over a message to our Social Media team?