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iOS

Upgrade problem

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4: Newbie

I'm trying to 'upgrade' to SIM only on three devices... but I keep on getting the message that the 'Account Owner' must sign in. But I AM the account owner,  so does anybody know how to get past this?

Thanks!

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2 REPLIES 2
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17: Community Champion

Hi @TerenceWatts 

 

Try clearing your cookies and cache and give logging in a further try, you should receive a security code on your phone within seconds.

 

If you still have issues follow this link  to speak directly to the Social Team.

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4: Newbie

Thank you - Logging in isn't a problem. It's when I click on 'Upgrade' that I get the message that the account owner must log in. Not sure what that means, since Ive had the account for at leat 20 years!

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