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Solution
You need to go into the Samsung Members App on the phone and look for the benefits section and make a claim for the Buds @akeister
Look in the Vodafone Terms and Conditions in 》https://www.vodafone.co.uk/terms-and-conditions/#
In the above link choose
Here's part of the Terms " Claims
Upon taking delivery of the Promotion Product, Participants must register for the Samsung Members app using either an existing, or newly created Samsung Account. The Participant should then visit the Benefits section of the Samsung Members app and click on the Pre Order banner and select view details to upload an Order advice notice and provide all other required information in order to make an application for Reward under this Promotion (a “Claim”).Claims must be submitted between 00.01 (GMT) 10 March 2020 and 23:59 (BST) 31 May 2020 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.Maximum one (1) Claim per Promotion Product pre-ordered and purchased, a maximum of two (2) Claims per household and a maximum of two-hundred and fifty (250) Claims per Company Participant.Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claims received may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at preorder@samsungpromotions.claims or by phone 03452160058 (UK) and 016533900 (Ireland) within seven (7) days of a Claim being submitted.If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.The Reward will be delivered within forty-five (45) days of the Claim being validated to the postal address provided in the Claim.The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order, as well as the identity, age and other relevant details of a Participant.If a Participant returns or cancels the pre-order of a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling 03452160058 (UK) and 016533900 (Ireland) The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so. "
