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Android

Mi 9 Miui 11 upgrade Sim problem

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Rednose66
4: Newbie

Hi. After waiting for a Miui upgrade for over a year Vodafone has rolled one out today. I've done the upgrade and I am unable to enable my SIM card and hence unable to make calls. Any ideas? TIA

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Tash
Moderator

Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again. 

To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.

All going well, this patch should be with you over the next few days, by next week at the very latest.

Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.

Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here. 

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457 REPLIES 457
perhamface
4: Newbie

Same issue here. Got excited, downloaded the update and hit install. 30 minutes later it still hadn't booted and I ended up having to factory reset and was then greeted with the SIM issue. A reboot, another factory reset and a different SIM (tried both SIM slots too) made no difference.

 

Edit: Response from live chat with technical support

 

The case has been already escalated to the team and they are in touch with manufacturers to check the issue and get it resolved as soon as possible. We have not been provided the exact time, But it should be up and running soon, most probably in next few hours. We can assure its definitely software issue for MI9 handset as checked with team.

 

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BandOfBrothers
17: Community Champion

Hi Guys.

 

It might be an idea to conduct a Google search to see if others are experiencing these issues with their phone after the most recent firmware update.

i.e dedicated forums for that phone.

Vodafone typically pre test updates before allowing them to be sent out to their branded phones. i.e phones supplied by them.

Obviously they have no control of updates being sent out to unbranded phones.

It might be worth asking the Vodafone Social Media Teams via Contact-us-for-account-specific-queries to ask their teams to see if a bug is evident.

Usually doing what you have i.e remove the sim and or factory reset helps.

Also sometimes an update needs to fully settle and the phone index so this might self resolve pretty fast.

Soft rebooting by turning the phone Off and On typically helps.

 

🌈 Stay Safe  🌈 

Current Phone  >

Samsung Galaxy s²² Ultra 256gb Phantom Black.

 

 

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Rednose66
4: Newbie

Many thanks for your reply. My phone is a branded phone bought a year ago ina Vodafone shop in a contract. Will contact your social media teams.

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BandOfBrothers
17: Community Champion

Hi @Rednose66 

 

Please do so because if this turns out to be affecting phones negatively they'll need to probably contact the manufacturer sharpish to get a patch pushed out.

 

Firmware-Explained. 

 

🌈 Stay Safe  🌈 

Current Phone  >

Samsung Galaxy s²² Ultra 256gb Phantom Black.

 

 

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perhamface
4: Newbie

I'm currently on live chat running through everything (even though I've already done it myself).

Factory Reset x2 : Didn't work

Countless reboots : Didn't work

Remove SIM for two minutes and put back in : Didn't work

Try different SIM : Didn't work

Check SIM in different phone to check the SIM is fine. It is.

 

I've chucked out a tweet tagging vodafone international and UK, Miui and Xiaomi in the hope that if someone searches anything they'll see the warning. Will update my posts with any outcome.

 

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mlphj
2: Seeker

Another one here struggling.

 

Not going to be able to work from home without my phone!!

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Rednose66
4: Newbie

Good work mate. This sort of problem is beyond the ability of normal tech support agents. Ideally we need a few more customers on here.

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ED3N
3: Seeker

i am also having the same issues since getting the update last night.

 

Ive tried all the usual methods, reboots, taking the SIM card out etc.

 

Not having any luck with anything so far. Will post if i find a solution.

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CptCasper
1: Seeker

I'm having the exact same issue. I updated my Mi 9 this morning and now I can't use my phone. It's like there's no sim card in but there is.

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mlphj
2: Seeker

On with conversation over Twitter dm's. I'll let you know if anything changes!

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perhamface
4: Newbie

I'm two hours in on live chat and have just been transferred to "our highest authority technical department."

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Digger-9
4: Newbie

Yep same here, 6hrs on with Vodafone yesterday. Support was shocking, will put me off using Vodafone again. 'Do a factory reset' I have didn't work, not our problem... I even got told to buy another phone and put SIM in that haha

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perhamface
4: Newbie

Live chat with technical:

 

The case has been already escalated to the team and they are in touch with manufacturers to check the issue and get it resolved as soon as possible. We have not been provided the exact time, But it should be up and running soon, most probably in next few hours. We can assure its definitely software issue for MI9 handset as checked with team.

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Rednose66
4: Newbie

I've got somebody called Ross from their social media team in Facebook chatting to me. He asked me to try another handset but I don't have one to hand so I've referred him to this chat. Apparently VF have taken it up with Xiaomi.

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mlphj
2: Seeker

They have just asked me to confirm the 4 digit code sent via text message 🙄

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Digger-9
4: Newbie

There's also chats on the Xiaomi forum about this issue and vonefone. Never know may be fixed before end of lockdown.. and don't need phones so much 😕 haha

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Bob47
4: Newbie

Yeah i'm also having same issues with the sim hopefully it gets resolved 

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Digger-9
4: Newbie

Someone have been talking to Vodafone, who in turn have been on to Xiaomi. It suggests Xiaomi will sort a fix and push out to devices. They asked about time frame, but obviously nothing more than an estimated 2 weeks 😮 hope it's better than that 

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johnd2311
3: Seeker

Thank Goodness it's not only me How excited was I last night when I read an article on Mui 12 coming out and we are stuck on 10 checked my phone and hey presto Mui 11 waiting to be downloaded Scheduled an overnight install to be greeted by a welcome to 11 sign at 7 this morning had a quick look at the overview pages then had text from Vodafone with a verification code that sorted I then had 2 text configuration messages for MSM settings which didn't work to then recieving a missed phone call from my wife about 7-15 tried calling back to no avail as No network present and all SIM and network settings greyed out However despite no working sim card I am STILL able to receive calls just can't make then and no access to 4G it's all very odd I have checked and sim card in my previous Hawaii phone and it works fine so definitely not a Sim card issue Let's hope it's sorted sooner rather than later Take care and stay safe out there everyone. JD 

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