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Android

Mi 9 Miui 11 upgrade Sim problem

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tallen
4: Newbie

Interesting. I've literally just been told that it will take until Thursday to get a decision on a replacement phone! 

Maybe the stocks have now run out, or maybe I've just been fed some bulls**t.

 

My money is on the latter...

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John20000
3: Seeker

I got told I cannot have a replacement because i have had it 7 months

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winks
2: Seeker

Final reply then I'm going to get to grips with setting up mobile banking on the replacement phone which will take longer than dealing with voda tech dept.

All items electrical sold in the UK have to be 'fit for purpose' and will have minimum 12 months warrantee by law. When we were members of the EU it was 2 years but I'm afraid those days are gone.

Don't get bogged down in technical stuff or threats or speaking to CEO's etc. - the phone is broken - it is under warrantee - get a replacement - simples!

 

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Carlys101
4: Newbie

Tried the option above, being police and requesting a replacement device under warranty which they stayed they were unable to do as they do not know the fault without assessing the device first. I have no idea how you managed to just get a replacement sent, I spent an hour on the phone being very clear about it with no success. The best they offer is for it to be sent for repair (after just saying it was Xiaomi at fault) and then a replacement being issued if it is not able to be fixed. Now I'm going to have to magically conjure up a spare handset to use for work as when I leave the house I have no network at all. Honestly the more I speak to Vodafone the angrier and more frustrated I get. I've never experienced such poor customer service. As soon as I don't have to pay a fortune to get out my contact I'll be away and unfortunately unlikely to buy Xiaomi again.

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Torlyn
3: Seeker

I understand the reflex, just wanted to say, my previous phone was a mi 9, and the update was perfectly fine. The issue is that, for some reason, networks still are allowed to control software and bodge it up. 

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billynoodle
4: Newbie

I've just spent another 1 hour 30 mins on to Vodafone over this. Tech dept claiming device patches being sent out during the week. Stated it would be all sorted by Friday at the latest. I don't believe a word he typed though. Vodafone have tried their best to wash their hands of their customers problems during this failure. 

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KangaWills
3: Seeker

An engineer contacted me last night. 

Asked to set screen recorder....remove sim card.....put it back in and wait 3 mins before sending log and video to WhatsApp. 

Done but my phone is still exactly the same! And no further info. 

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richnorth1969
2: Seeker

Well we are now into day 4 of this debacle. After countless hours of being on the phone to Vodafone and getting cut off each time only to have to start again i think they have finally beaten me.

It seems that Vodafone have washed their hands of this issue and are putting the blame firmly on Xaiomi.

I emailed the CEO of Vodafone yesterday and got a response this morning stating that somebody will be back in touch shortly.

After speaking to Xaiomi customer support this morning i am not holding out any hope of a quick fix for this, all i was told is that they are aware of the issue and they are looking into it. 

I have lost all faith in Vodafone & Xaiomi and will not be renewing my contract with them or buying another Xaiomi phone.

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billynoodle
4: Newbie

Just stop paying your bill after your nex payment. Thats what I will be doing. I'm 9 months into my contract. If they can provide the service I'm happy to pay. If not I'm cancelling the direct debit. 

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perhamface
4: Newbie

@billynoodle wrote:

Just stop paying your bill after your nex payment. Thats what I will be doing. I'm 9 months into my contract. If they can provide the service I'm happy to pay. If not I'm cancelling the direct debit. 


Yeah I'd love to do that but don't fancy the mark on my credit report or the hassle of debt collection letters. Trying to get this sorted is hard enough, let alone trying to figth them on just stopping paying a contract. I cannot see it working out well for you.

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hrym
17: Community Champion

@perhamface wrote:

Yeah I'd love to do that but don't fancy the mark on my credit report or the hassle of debt collection letters. Trying to get this sorted is hard enough, let alone trying to figth them on just stopping paying a contract. I cannot see it working out well for you.


Stopping your direct debit is a very bad idea and that's exactly what would happen.   Yes, it would be worth asking (firmly) for compensation when this is fixed and you know how long it's taken to do so.

The issue will almost certainly be down to the manufacturer, but the network should have tested this before approving it, and normally would.   I wonder whether it's only affecting some devices and that's howit got missed?   That's not completely unknown.

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billynoodle
4: Newbie

Depends how much your willing to let Vodafone mess you around. No service no payment. Service resumed ....payment resumed. 

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John20000
3: Seeker

Just got off the phone from someone in CEO's office , he has told me unfortunately I am stuck in the middle and tried to blame Xiaomi for the update, then asked me to factory reset phone whilst not connected to internet , but reading reports this will only erase all data and not the OS .. I am now awaiting another call back from the same office by the 15th.. with a resolution.. 

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Mrsclm
2: Seeker

Just had a similar reply from the ceo office and also just been asked by someone called evie on vodafone twitter page to install a previous miui update??? 

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billynoodle
4: Newbie

Yes the latest line from Vodafone is to download the old MiUi from Xiaomi. Unless people are tech savvy and have access to a laptop ....not exactly easy. You would think Vodafone would email customers a link. 

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Carlys101
4: Newbie

Yeah I definitely can't do that, I don't have a computer. Useful! 

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Tash
Moderator

Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again. 

To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.

All going well, this patch should be with you over the next few days, by next week at the very latest.

Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.

Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here. 

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Rednose66
4: Newbie

Thanks for your posting Natasha. Can you confirm that on your side the patch will not be verified by the same person who verified the software upgrade? 😃

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mattj
2: Seeker

Thanks also Natasha - what compensation is Vodafone proposing for the massive inconvenience we have all suffered?  And will continue to suffer until perhaps next week?

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tallen
4: Newbie

Yes, we should, in my opinion at least get 5 days cost of contact back, for this of us on Pay Monthly. Then there is the cost of business interruption for those who use their phone for work, etc..

 

Also it's a bit early to mark this as solved as it isn't yet but Natasha has kindly given us an update. But it's not fixed. 

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