Number Transfer

[LR_GAMES_HD]

I have recently transferred from iD to vodafone (through voxi). I transferred my iD phone number to the new voxi SIM. However, I can no longer log into my account as vodafone still think I am using the old voxi number (which I can no longer access). This means I have no access to my vodafone details or subscriptions.

In short, I have transferred my number and the SIM updated but vodafone hasn't so cannot access my account.

I would really like to get this sorted as I need access to my vodafone account. Thank you

[Janey]

Hi @LR_GAMES_HD It's important you have full use of your online services so we'd love to help! I can't quite tell if you've got a VOXI or Vodafone plan but in any case my team can take a look 👍

If it's a VOXI plan, please can you message my team on X or Facebook
If it's a Vodafone plan you can catch the team on Facebook, X, or Instagram.

When reaching out to us via these channels we'll request a little information before directing you to a member of our Social Media team. When messaging our team through any of the above platforms, please include a link to your Community post along with your Community username. Our team will be able to see your query through the link, meaning you won’t need to repeat your question again.

If you don’t have an account with Facebook, Twitter, or Instagram you can speak with one of our advisers on Live Chat. They’re available 24 hours a day, 7 days a week for any questions you have about your account.

[LR_GAMES_HD]

Hi, I have recently spoken to a member of the vodafone support team and they have sorted it all out for me.

Thank you