Hi All,
I have had my phone in for repair since November . It a simple diagnosis the screen got cracked and we are willing to pay £150 for repair . I would have expect a 14-28day Turn around Time and allowing for the current situation and of course Christmas maybe even a slight delay over that. However the status for the repair is Awaiting replacement.
I understand that it is common practice to replace and not repair a phone and I know how the referb system works being in the industry for over 15years.
my issue really is that Vodafone in all its years of operating STILL has not grasped the importance of efficient customer relations.
can some wise person explain to me why I cannot contact Vodafone on their online chat and get an answer to where my repair is. Instead being fobbed off and told to ring the “repairs” department.
it’s very simple one point of contact > resolve the issue > no return calls , no angry customer and no need to have multiple lines tied up.
it would be nice for someone from Vodafone Social Media to get back to me and explain 1. Why I should now pay for a wholly inadequate service and 2. How can a system that has many years to mature still be so Amateur and out dated.
I would welcome any incite into thought that goes behind the inefficiency of what should be a very simple exchange.
Please enlighten me .
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