Overnight phone charging considered misuse?

[dan_kwc2000]

Hi all,

I would like the opinion of other Vodafone users.  Would you consider leaving your phone charging overnight a misuse and breach their warranty T&C?  The reason I am asking this is I have a Samsung S21 that will be 2 years old by the end of this month (still within warranty via Vodafone), charging overnight and it overheated to the point of burning the back of the phone near the charging port and melting the USB connector into the port.  The phone was taken to my local Vodafone store and they sent it away for repairs.  I received the message saying it is out of warranty and need to contact them.  I had a lengthy call with Vodafone and their engineer has concluded it was misuse by charging the phone overnight leading it to overheat.  I find it hard to believe this is considered misuse when a lot of modern devices are designed for ease of use.

[Lucy_F]

Hi @dan_kwc2000 Sorry to hear the trouble you're facing with your device. We do advise to avoid charging your device charging at 100%, for example overnight. More on this can be found here. We're here and happy to help, if you have further questions regarding a repair, or anything else please feel free to pop us over a message on Social Media here. 

[chistery]

I think it depends on the phone and charger. I wouldn't be leaving my phone on a cheap market job charger whilst sleeping or unsupervised. A decent charger, and phones that do adaptive charging, I might do.

[joesm]

If your Samsung S21 overheated and Vodafone is attributing it to overnight charging, review the warranty terms for any specific restrictions. Check manufacturer guidelines, gather evidence of your normal charging routine, and seek a second opinion from an independent technician. If the issue persists, escalate it within Vodafone and, if necessary, consider involving consumer protection agencies to ensure fair treatment under warranty terms. Charging habits aligning with standard usage should not typically result in warranty denial for overheating issues.