PS4 Nat Type Issues

[Rejwan98]

Hi, im trying to utilize my unlimited max plan for the use of hotspot on my ps4. (Due to home broadband beein down). Is there any way round the fact that the nat type is strict and set to type 3 i tried many things and yet to find a solution. I tried with my mums phone who is in three and with the same phone hotspot works perfectly fine with open NAT and type 2 on ps4 settings. Is there anything that can be done done as it seems a big issue not to be able to connect on online games with friends

[Ash194]

I don’t get why they keep asking for examples when this topic literally goes back years and they have already admitted  there is a problem and even claimed to have escalated it, totally useless people that are now just wasting our time. I  think a truthful and technical explanation and future plans to resolve this issue are long overdue.

[Ash194]

Would be nice to know if this will finally be resolved before the Xbox series X and PS5 comes out. I suspect this thread will get a lot more busy if not. I have been using stadia for now but fully intend to switch back once the PS5 comes out. Please can we finally have a time scale? We have been waiting over a year. Please don’t keep saying it’s being looked into and asking people for examples when the problem has already been accepted as a CGNAT issue . Can you let us into your world and please explain what’s been done over the past year and what the plan of action is?

[Beaty666]

Is there any update to this or are we all stuck using Nat type 3 still ? Literally just got the gigacube and can’t change it 

[Gemma]

Hi @Beaty666 - our Vodafone SIM cards are NAT type 3 (Strict), to protect your information behind a firewall and can't be changed. This restricts the Playstation/XBOX servers from being able to connect to the Gigacube, as they need NAT type 1 or 2. The Gigacube operates with a Dynamic IP Address instead of a static IP Address which also doesn't allow for the Playstation/XBOX to connect. I'm sorry for any inconvenience this may cause. 

[Mattsenior83]

I am also attempting to connect a ps4 to the PSN using a Vodafone mobile data connection on an android phone. The ps4 is tethered to an android hot-spot and will only connect with a type 3 NAT.

A VPN connection for the phone does not work as any tethered devices do not share the vpn connection. 

[sichal]

Also having this issue. Any info would be appreciated.

[MarkD]

@Ash194, @sichal, if you can send us any images with what's happening when your trying to connect to the ps4 & the NAT Type along with the device that you're using, we can get this forwarded to the dedicated team who is working on this. 

@Mattsenior83, thank you for the screenshot, we'll pass that over to the team now. 

We don't currently have a timescale, however the relevant team are still investigating.

[Ash194]

Words fail me utterly astonishing response, no wonder this issue just isn’t getting resolved, we are just on a merry go round here.  It’s your forum but a simple search will show much bigger threads where this has already been done countless times, it’s even been alleged that’s it’s been escalated. 

[Mattsenior83]

It is pretty insulting from a company like Vodafone to have such a blatantly disingenuous approach to answering these complaints. Just be honest!

This isn't directed at the representatives on this forum personally.

I fortunately had the option to cancel within the 14 day cooling off period.

I wanted a mobile provider that would allow me to enjoy gaming away from home as I work away a lot. Vodafone just cant provide it effectively to private customers due to this ip address policy of theirs. They should stop any marketing to online gamers wanting to tether their consoles to a device using the Vodafone network.

[Evie]

Hi @Ash194 and @Mattsenior83, I can completely understand your guys frustration with this. We need to accumulate as many screenshots and examples as possible, as the more examples we have the more we can raise to the dedicated team.

I appreciate this isn't the ideal response, but we are currently having to investigate this and work on getting it resolved. So far, we do not have an estimated time frame. @Ash194, after looking back through the thread I can't see any attached screenshots from yourself, if you have please advise as to what message these were attached to or if you haven't please send them across so that we can send that example off.