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Android

Phone calls dropping

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3: Seeker

Hi. My Google Pixel 3XL drops it's calls (via network) at 29/ 30 mins every single time. All calls via what's app or other WiFi platforms work fine. Chatted to Vodafone and was told downloading the Call Timer app would fix the issue. Well, it doesn't. Any one able to help? I can't see any settings at all which would mean my calls drop at this time and Vodafone assured me there isn't anything on my account or any issues with the network. It's driving me insane. Thanks 

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8 REPLIES 8
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17: Community Champion

Hi @Mrs_Linny 

 

There was a thread here not very long ago with the same problem for the Pixel: https://forum.vodafone.co.uk/t5/Android/Pixel-3xl-drops-calls-after-half-hour/m-p/2657129

also a similar thread here https://forum.vodafone.co.uk/t5/Network-queries/Conference-Call-dropped-connection/td-p/2659173

Please also read my last reply on the linked thread.

 

If you have 4G turned on try turning this off and using 2 or 3G this may be a more stable connection.  

 

 

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3: Seeker

Thanks. Yeh I've been through the old thread but I've tried all those tips and nothing worked. As that seemed a dead end I was hoping for something new. Thanks though 

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17: Community Champion

It might be worth contacting the developer of the app @Mrs_Linny to send them what your experiencing.

I use the WhatsApp features with no call dropping issue although I'm not using your model of phone.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

I'm not having issues with what's app. Those calls are fine, it's the ones via my network

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17: Community Champion

Oh sorry I must have misread your post.

 

I'll blame the glare of the sun on my phone screen 🙄

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Have you been able to try your sim card in another phone as a process of elimination  ?

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

I've had this same issue for months now and it is especially embarrassing when on calls to staff and clients. Have had new SIM no difference - only thing that helps us turning off 4G but then if you turn it back on when out and about you need to remember to turn off before every call that might be longer than 29m50s - had spent hours in chat and in phone to Vodafone but they don't seem borhered

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Moderator

Hey @Debh59, are you also using a Google Pixel 3XL? Thanks for all the steps you have tried so far. Have you tried your SIM in a different device?

Are you on a Pay Monthly contract or Pay as you Go?

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