Samsung S21 Ultra Back-Order

[JAGH888]

Hi all,

New to the forum and aware there’s a post previous to this one regarding the same topic.

Just wanted to share my experience to see if anyone else is experiencing the same as myself. To confirm, I always stick with vodaphone and am a loyal customer.

I ordered an S21 Ultra via the upgrade plan vodaphone offer on the 26th May. 
I was very happy to find out the actual phone was in stock, and that I’d receive it next day (according to the agent). 
I’d then received an email whilst on the live chat which stated “unfortunately, your phone is not in stock”. To which the agent had said “oh, well the stock system said it was so next delivery is 10-12 working days”

With the expectation set of 10-12 working days to be at my door, I’m hesitant to know which type of back order queue/line there is, as a family member of mine actually ordered an S21 Ultra after me via the website and has already received it. Along with Samsung providing phones currently.

I know the website says 1-2 weeks delivery, but it’s use of the word “usually” suggests it couldn’t be, and to be honest in my experience now, it’s almost a guarantee you won’t receive your item in 1-2 weeks.

Is anyone else currently waiting / has been waiting? What’s your experiences with the back order process?

[clouisemcg]

I understand this but I'm just trying to find out how long thats actually going to take. Never get a definitive answer.

[JAGH888]

In the end I completely stopped all order and cancelled through Vodaphone. 

The back-order updates were so inconsistent and customer service provided me no clarity on what was happening with the delivery, I ended up cancelling and purchasing direct through Samsung, the process is so poor and updates are so far and few between, there was no need to stay with Vodaphone anymore either, so  I'm going SIMO after my contracts finished.

I received the phone after I'd cancelled my order through Vodaphone, then had to make 3 trips instore to have them try and refuse to take the phone, even-though I didn't technically own it. 

It was a really strange experience, but one meaning I'd never go back to vodaphone after my contract.

[Amanda]

Thank you for updating the thread @JAGH888 - it sounds like your phone was already on it's way to you when the order cancellation request went through. I'm really sorry for the poor experience you had. 

If there's anything else you need help with, please let us know. 

[CharlieJD]

I only ordered on 5th Nov but am having the same experience, inconsistent updates that just say there's no sign of the phone yet, and in the meantime they're still charging me the full amount of my more expensive previous contract, even though I've already paid off the phone on that one. Really regretting staying with Vodafone at this point.