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Solution

Samsung S9 can't be heard when answering calls

Andrewkettle
2: Seeker
2: Seeker

‎22-01-2021 03:14 PM

Wife's Samsung S9 rings but when you press to answer you can hear the caller but they can't hear us? Any help would be really helpful 

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3 REPLIES 3

Anonymous
Not applicable

‎22-01-2021 03:49 PM

Hi @Andrewkettle does this happen with all calls or specific calls?

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Andrewkettle
2: Seeker
2: Seeker
In response to Anonymous

‎22-01-2021 03:57 PM

All calls. We have reset the phone and it works for one call the goes back to not be able to be heard.

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AnnS
17: Community Champion
17: Community Champion
In response to Andrewkettle

‎22-01-2021 04:17 PM

Hi @Andrewkettle 

 

As Vodafone recommend in this thread:  Network Issues It would be worth trying your Wife's SIM in your phone, at least this would give an indication of a phone, SIM or network issue.

 

If this is a phone fault follow this link: Repairs 

For a SIM fault follow this link: Replacement SIM cards