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08-03-2024 05:24 PM
Has anybody suddenly had an issue where you can't block or boost a device in the Android app? I've had Version 4.6.7 since December and it has been working up to now but the Connected Devices tile is greyed out so I can't access to block or boost devices. The capability to block a device is a minimum requirement of a broadband connection. I've reinstalled the application and still does not work.
08-04-2024 03:21 PM
Hey @smacp01 we're unaware of any issues with our broadband app at this time. If you're still experiencing this issue, please ensure you're using the most up to date version of the app and your phone operating system. If this doesn't help, reach out to us via one of our social channels and we'll be able to take a closer look for you.