@Kevin6062
Yes, I'm afraid I suffered exactly the same - the offer of 1GB if you topped up via the app was pretty much rammed down our throats during November! I've not usually topped up via the app, but decided I'd better give it a go, as the range of options had increased recently. Topped up three of the phones I look after - all three via the app, including borrowing two phones back from their regular users in order to do so - and absolutely nothing happened on any of the phones. I didn't get the acknowledgement message via the app, as @BandOfBrothers describes, so I wasn't entirely surprised when I didn't get the data.
The Ts&Cs said the 1GB would be applied by 4th December, so on 5th December I called 191 from my own phone, and after a very long pause while the adviser spoke to his supervisor, the data was added to my account. It took the best part of 3/4 hour from the point of being connected to the adviser, so don't expect it to be sorted out in the twinkling of an eye, but I'd suggest calling them (or using Live Chat) to get it applied.
Places to "look" for the data are the home page of the app, the Products and Services page of the app, the online account, or calling 2345 and listening to the recital of allowances - mine is now detectable by all of these routes. BTW, "bonus" items added to an account always get used before your regular allowances - otherwise you might not get any benefit from them!
I think we must be in a small minority having things go wrong, as yours is the first grumble I've seen. As a matter of interest, how did you top up? I used top-up vouchers, which is provided for in the app, but it crossed my mind that they were aiming to boost top-ups by credit/debit card. However, the Ts&Cs simply mentioned topping up via the app, and that's all that appeared in any of the publicity - so I definitely qualified. Must remind the other two users to pursue their missing 1GB!!
