Just purchased 4G dongle and 90 day 4G sim card package. The sim will only connect at 3G, when tried in the dongle and an iPad. I have a separate pay monthly data sim and this will connect at 4G in both dongle and iPad. APN settings have been changed as necessary.
I have used " live chat", contacted 191 and visited the local Vodafone shop. No one has been able to resolve the problem. Looks like the sim is provisioned to only connect at 3G. The physical sim has been changed by the local Vodafone shop and they say that the 4G "Tick Box" cannot be selected when provisioning the sim.
Looks like Vodafone's central software application does not allow a PAYG "data only" sim to be provisioned for 4G.
So, I suppose my real question is - How can I get through to a high enough level in Vodafone support in order to resolve this problem?
