cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Activating nano sim on Iphone 5S

mimettgreens
2: Seeker
2: Seeker

I just upgraded from an Iphone 4 to a 5S and was told to activate my new nano sim online. I went online, followed the process, put the nano sim into my phone, and have kept both phones on while I wait. So far I've not had the activation on the nano sim, and my old sim is still showing Vodaphone. I've tried resetting my 5s, plugging it into my pc via the usb and switching it on and off and so far nothing. It's been around three hours so far. Aside from waiting for an email, is there anyway to tell if this switch will work? Can I use my old phone in the mean time or will it interrupt the switching process? There was no real confirmation when I followed the activation process online, so it's all a little bit disconcerting.

 

1 REPLY 1

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @mimettgreens

 

It can take up to 24 hours for this to complete.

 

Everything should now be active on your new SIM, but if you need any further help, get in touch with our Live help team.

 

Thanks,

 

Jenny