Add users to Sure Siginal (500, 2004 error)

[keredB1]

I have been trying to add users to my Sure Signal since 26 Aug 15 (device was re-registered on 25 Aug 15- changed telephone number).

Despite help given by VF Chat team, I end up with an error message

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 2004.

Yesterday (28Aug 15), the 'Chat' specialist suggested I contact 191. Gave up after a 23 minute wait.

I have reset the Sure Signal device and it appears to be working (1,2,4 lights Solid green) although not with my phone (Samsung Galaxy Core Prime). The numbers I wish to add did connect to the Sure Signal under my previous registeration.

Has anyone found a solution to resolving a 500, 2004 error

Sure Siganl Serial No:212305155518
First, Second and Fourth lights solid green.
Download Speed: 18.52 Mbps
Upload Speed:  0.86 Mbps

PING: 25ms
IP= 88.101.234.28

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    14 ms    13 ms    13 ms  88-106-224-1.dynamic.dsl.as9105.com [88.106.224.1]
  3    16 ms    15 ms    15 ms  host-78-151-230-155.as13285.net [78.151.230.155]
  4    15 ms    14 ms    14 ms  host-78-151-230-146.as13285.net [78.151.230.146]
  5    21 ms    22 ms    21 ms  host-78-144-11-51.as13285.net [78.144.11.51]
  6    17 ms    18 ms    17 ms  host-78-144-10-56.as13285.net [78.144.10.56]
  7    36 ms    80 ms    39 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    34 ms    34 ms    34 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

KeredB1

[Retired-Wayne]

@keredB1

It sounds like there may be an issue with your My Vodafone account.

So that we can take a look at this for you, get in touch with us by following the instructions in this private message.