Another SureSignal v3 blows up

[muirwoods]

Hi

I have two SureSignals and rely on them to get any signal. Last year I had one blow up on me and Vodafone was kind enough to replace it. Since then, I understand the CEO has advised that all SS3s which suffer from this issue should be replaced.

Unfortunately, the same thing has happened again. On this occasion I was out of the house when the failure occurred so I missed the bang, but the face of the power socket the SS was plugged into is covered in soot.

Can one of the Mods help me out please?

Thanks.

[BandOfBrothers]

Hi @muirwoods

One of the Team will be along shortly to assist you. 

Have you unplugged the device please. 

[muirwoods]

Hi Lee

Thanks for your reply and your concern. Yes - it's unplugged. The soot on the face of the socket it was plugged into was alarming enough to warn me that the SS had no future near any electrical power.

Appreciate the warning.

<<Hi @muirwoods

One of the Team will be along shortly to assist you. 

Have you unplugged the device please. >>

[BandOfBrothers]

Hey @muirwoods

You're welcome. 

I'm sure customer services via 191 or the team here on the community forum will help with this situation. 

[Alex]

@muirwoods I've sent you a private message with details on how to get in touch. :smileyhappy:

[gsmsecure]

Can you take photos and post them here..

[gsmsecure]

Can you also ensure Trading Standards are informed of both units failing on the number below.

Thanks