Another non-functioning Sure Signal with Infinity and HomeHub 5

[ictuser]

Hello.

This seems to be a popular theme.
Any useful suggestions would be appreciated. I have spent literal hours on hold waiting for help via phone and even wasted time on an online chat with a most unhelpful operative, so am either in desperate need of a working Sure Signal V1 or a new service provider to replace Vodafone.

Happy to buy a new Sure Signal, but stores don't have them and the site won't sell them. ARGH!

Looking forward to words of wisdom.

[Retired-Laura]

Hi @ictuser 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[ictuser]

Hi Laura

I've been through the lot - and spent considerable time with Vodafone and BT trying to resolve it too. Hopefully you can help - all help gratefully received.

Speedtest (quite slow today):  40 Mbps DOWN, 18Mbps UP http://www.speedtest.net/my-result/4033492124

Pingtest: 78ms http://www.pingtest.net/result/114092222.png

External IP: 86.148.127.174

Serial No.: 21196988824

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     9 ms     8 ms     9 ms  217.32.145.4
  3     9 ms    10 ms     9 ms  217.32.145.46
  4    17 ms    12 ms    25 ms  212.140.235.202
  5    13 ms    13 ms    13 ms  217.41.169.175
  6    13 ms    13 ms    13 ms  217.41.169.109
  7    13 ms    12 ms    12 ms  acc2-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.24
7]
  8    23 ms    23 ms    23 ms  core2-te-0-13-0-13.ealing.ukcore.bt.net [109.159
.251.175]
  9    18 ms    19 ms    21 ms  acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
59.254.108]
 10    25 ms    25 ms    42 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    21 ms    22 ms    23 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[ictuser]

New power supply fixed it. Normal service resumed. Many hours wasted with Vodafone and some with BT trying to work out what was wrong.

It looks like there are enough of the same errors appearing for Vodafone to have been aware and provide a fix. We are helping the network by using the Suresignals and routing traffic through our own broadband connections. The alternative is to leave the network, so maybe they should be a bit more proactive.

[Retired-Laura]

Hi @ictuser

Please make sure that the IPSEC has been selected on the router setting.

If this doesn’t help, let us know what light sequence you can see.

Cheers,

Laura