Any chance of new firmware for my Sure Signal?

[Klaus_K]

Several weeks ago I raise an issue wrt my sure signal and asked if a firmeware update might fix it. You replied that there was a couple of days lead time on this but that it would be worth trying. Since then, I have heard nothing 😞 Is there any chance I could get this done? Unfortunately, I can't find my original post - I have the e-mail telling me about it, but when I click on the link, it tells me I have insufficient privileges to follow the link.

[Retired-Ian_]

Hi Klaus_K,

You're on the latest firmware.

I did notice that a location update hadn't provisioned correctly.

I've corrected this and pushed through a resync.

If you need anything else, please let us know.

Thanks,

Ian

[Klaus_K]

Hi, that sounds vaguely positive - in that at least something is being done. However:

• I did notice that a location update hadn't provisioned correctly. What des this mean and what impact would it have?
• I've corrected this and pushed through a resync. As above - wil this make anything better?

FInally, on the naive assumption that these fixes ought to make things better, when will I notice the change?

[Retired-Matt_B]

Hi Klaus_K,

The effects should take place after around 24 hours.

To ensure they come in to play, please follow the steps below:

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour 

Thanks,

Matt B