Anyone have a working sure signal? both of mine stopped working this am

[nmrg60]

Folks

have a v3 that was worrking fine last night. Lights indicate it cannot connect/not registered. The Internet connection here is fine and nothing has changed over night with that. 

Logged into my account and not for the first time the v3 sure signal had been removed. Have re-registered it - still no joy.

I have a v2 sure signal that was still registered but that won't work either.

Question - can anyone let me know if theirs is still working - so I can rule out general Vodafone malaise

thanks /N

[Retired-Sarah]

Hi everyone,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah