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26-01-2018 05:56 PM
Broadband has been down for over a day now. Per CS the problem is being dealt with by Openreach and affects 142 peoplei.. The BT exchange is Mintlaw, Aberdeenshire. I can find nothing on any of the web sites that show outages.I have rung CS 3 times and they have no update. I just want to know if there is a real problem and how long it will take to fix.
28-01-2018 12:15 PM
Hey @Iana58 are you up and running again now, or is your broadband still down?
You'll need to contact our Broadband team - either via Live Chat, or over the phone as you have been doing to get any updates on the work being completed. I understand this can be frustrating, as its Openreach doing the maintenance and we might not have a specific timescale, so I apologise for any inconvenience this is causing.
Please let us know how you get on and keep us updated.
28-01-2018 12:26 PM
Everything is fine now. A guy from Tech Team 2 fixed the problem.