BBM wont renew (suddenly not in price plan?)

[Kuzo]

Hello,

I recently topped up £10 on my blackberry curve 9300.

I have the vodafone Text & Web freebee active, and have received the confirmation text.

Usually i phone 40035 and pay the extra £5 for BBM services, but for the last 2 times, it says 'Sorry, the Blackberry Internet Service is not available on your price plan', or something similar.

This is getting annoying as i usually have to visit the local vodafone store 20 miles away to get this sorted every 30 days.

Any help appreciated

[Retired-Dave]

Hi Vuvu and emmajayne_ibbes,

Click here to get us your details and we'll help sort this for you.

Dave

[brookemaddie]

Can you help me please,having the same problem.

Brooke

[Retired-Matt_Vo]

Hi brookemaddie

You have already posted around this and it can be found here

Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions, something you agreed upon when joining.

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

[Jessicaloux]

Having the same problem it's been fine since April ad and now it's saying not in my price plan someone help?

[Retired-Dave]

Hi Jessicaloux,

We'll take a look for you. Click here to get us your details.

Dave

[ShannonLouise15]

I'm having the same problem . Could someone help me get this sorted please?

[Retired-James]

Hi ShannonLouise15,

Have you managed to get this sorted?

If not, you can see how to contact the team here to get it added.

James

[emmaleel1]

I'm having the exact same problem every month I top up £5 and get 30 days of bbm now it says it is not in my price plan can anyone help me on how to solve this?

[grahamcole1987]

I having the same problem could smeone help

[Jenny]

Hi guys,

We can check to see what’s happened.

Take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Jenny