BES on private blackberry to get work emails

[Andrea22]

Hello.  I have problems getting BES on my phone to get my work emails.

Basically, I have a private blackberry 9790 on a monthly plan.  To get my work emails I phoned up and they said I can have BES enabled for an extra £2.50 a month, so I said yes.  My work has a BES server and gave me an activation password. 

Now when I tried to activate it I got an error that the server is not responding.  The VF helpline told me to go to advanced settings and click on 'register now'.  After I did that I didn't get the enterprise activation option any more but instead it seemed to have logged on to BIS instead.

If I wipe the phone I get the BES activation again but it won't activate, when I 'register now' I don't get it again, so I don't get anywhere with this.

I phoned the VF helpline again and now they are saying it doesn't work because I can't have BES on a private plan (which is odd since I was charged £2.50 for exactly this), but I can't have a business plan either since I don't have a business....

Surely there must be a way to get work email on a private phone, can anyone help?  If VF can't do it, anyone know if O2 can? 

Thanks,

Andrea

[Andrea22]

Latest update: it's still not working.  I got the new BES activation password from my work after some wait but it still didn't work.  Phoned Vodafone again who told me I was on the wrong BES plan and need a different BES plan for £5 a month.  But Now I'm back with the original problem since it's again trying to connect to BIS...

I contacted them again and now they are telling me this service is not available on a private plan at all...

I despair, this is getting rediculous.  I think I'll cut my losses and will try O2 instead....

If anyone managed to actually get work emails on their private blackberry using BES then please let me know!

[Sukhi]

Hi Andrea22,

I can't see any emails from you. I think its bet we take a closer look at your account.

Please get in touch here.

Thanks,

Sukhi

[Andrea22]

Thanks Sukhi,

I didn't send emails but contacted Vodafone via the live chat or telephone.

Meanwhile, whilst trying to cancel, I found out that apparently BES was never enabled, it was just BES Express, so no wonder it didn't work...

I asked how I can get the full BES instead but was told to phone back in 3 days due to a 'technical problem', sigh... 

My guess is that it really is not available for private customers, at least not with Vodafone.