BT Home Hub 4 and Sure Signal 1

[davidandrewpegg]

Hi 

Like others I have an issue now I have switched to BT Home Hub 4 (from Zen) with my Sure Signal which was previously working fine.

I have read the other posts and mapped the relevant ports and reset the sure signal but currently have lights 1,2 and 4 

Following other posts here are the details from the relevant checks

Speedtest Download 1.91 Mbps

                Upload     0.38 Mbps

Ping Test 25ms

Jitter        1ms

IP address 86 86.142.105.134

Serial Number  21197146208

Trace Route

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2     9 ms     8 ms     8 ms  217.32.99.58

  3     8 ms     8 ms     8 ms  217.32.99.193

  4    16 ms    15 ms    16 ms  213.1.69.126

  5    15 ms    15 ms    15 ms  217.41.169.103

  6    15 ms    14 ms    15 ms  217.41.169.191

  7    15 ms    15 ms    15 ms  217.41.169.109

  8    15 ms    15 ms    14 ms  109.159.251.209

  9    27 ms    25 ms    28 ms  core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.25

1.129]

 10    22 ms    21 ms    21 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2

54.211]

 11    23 ms    22 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    24 ms    24 ms    23 ms  85.205.116.14

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Thanks in advance

David

[SynthFG]

With the SS1 Lights 1,2 and 4 being on solid means that the thing is working

Light 3 only comes on when a connected phone is using the SS to send / receive data  or is on a call

[davidandrewpegg]

yup I know I have had the thing 3 years now and all worked fine with Zen

All the phones are still registered on the sure signal (I have chcked this on the web console) but none of them are operating at full 3G like they used to i.e. none of the phones have 3G single indicated like they did whether I was on a call or not 

when I make a call nothing changes on the SS

something somewhere is not working like it did am hoping someone at VF is taking a look  . . . . 

[Retired-Dave]

Hi davidandrewpegg,

Everything looks fine with the details you've given there.

I can see that the sure signal picked up a change of location a couple of days back - probably from the router change - so I've done a resync. Can you do a factory reset of the Sure Signal for me?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave

[davidandrewpegg]

Hi Dave

Thanks for your response

I have performed the reset as suggested (just to confirm the step where you release the reset button all the lights are not on at once but come on in sequence and then you release?)

Unfortunately this does not appear to have worked

Also other things that might be of interest the ethernet connection to the sure signal has one steady and one flahing light so I guess data is getting to it and I believe the MTU rate is 1500 for a BT Home Hub 4 but it doesn't appear that you can see / set this in the management console for this type of hub so this is based more on a quick search and read of a few forums which were mostly over my head!

[davidandrewpegg]

Also just to confirm, the ports we opened were 8, 50, 123, 500, 4500 and 1723.

David

[Retired-James]

Hi davidandrewpegg,

I can see that the Sure Signal updated last night and that there is currently a location profile issue flagged on the registration.

To remedy this please log into your online account and change the postcode of the Sure Signal to ST1 5GP for 5 minutes before changing it back to your own postcode.

Give this a go and let me know how you get on.

James

[davidandrewpegg]

Hi James

Have done what you suggested but unfortunately still no joy

Any further thoughts?

Kind Regards

David

[grolschuk · Accepted solution]

Is it still showing 1,2,4 lit, and no 3g getting to your phone?

It has been suggested on another thread (so maybe worth a go)

Go through the forced reset procedure as above, and at the point of removing the power cable, also remove the network.

And keep the network unplugged for the rest of the procedure.

Once it has booted back up, after 10-15 minutes put the network cable back in.

I have no idea what this does to fix it, but people are saying it has worked for them.

[davidandrewpegg]

That looks as though it may have sorted it 

Thanks so much for you help with all of this and getting to a solution, can now talk to people again!