BT Infinity and Sure Signal.

[Jimfew]

I have just changed ISP to BT Infinity. As expected, my Sure Signal has failed. I have tried all sorts of resets and have asked Vodafone support to reset my device and do a network reset. I have also done a hard reset myself. It still does not work. I have opened all the necessary ports on my router (not the BT hub but a Draytek 2820).

I wonder if I also need to ask BT to open ports on their servers? Is this necessary? My old ISP, Be*, did not restrict any ports but BT may be different.

Can anyone advise me.

My VSS number is 21221070754

Can anyone list all the ports the VSS needs to be open (as up to date as possible).

Many thanks, Jim.

[EMDC]

These posts about BT Infinity and Sure Signal are over 3 years old. You would think that a proper technical fix would have been worked out after all these years.

I just switched ISP to BT and their Infinity fibre-optic broadband with a BT Hub 5.

I have spent (too) many hours over three days with BT and Vodafone technical support trying to resolve the problem.  After many hours over three days doing as 'told'  (resetting, sending BT information about ports, etc, etc) and getting contradictory advice and unwarranted assurances,  I have just  been told by VF that the only solution for me is to get a different router. Still not clear whether SS is incompatible with BT Hub 5 or fibre optic

Is that (or switching from Vodafone) really the only option for BT Infinity customers?

Please provide updated information. JimFew's post of 16-03-12 seems to have received no answer

[jeffkinn]

I have an SS3 (also had an SS2) and a BT HH5 (and before that a 4) on Infinity and I've never had a problem.

They have always worked perfectly out of the box. I appreciate that there are posts on here from people with problems but the idea that they are not compatible is definitely not right.

[EMDC]

Thanks for this.  I too have a SS3.

The question is why VF told me it was definitely incompatible, after beubg advised to undertake various 'fixes.'

Hope a VF technician can respond to this.

[Jenny]

Hi @EMDC

We’ve recently found that for a lot of people, turning off Smart Setup from the BT router settings, will fix the problems they’re having.

Please try this and if you’re still having problems, get back to us with your Sure Signal serial number and we can check this further.

Thanks,

Jenny

[simpic]

Hi, 

I have a Draytek 2920n with the VSS 2.

I have opened the following ports on LAN2 for the VSS IP which I have bind to the VSS mac address.

UDP 4500

UDP 500

TCP 8

TCP/UDP 1723

TCP 50

When I telnet in to the router and run wan DF_check ? it shows as disabled.

I am still getting the flashing lights on the VSS.

Any ideas how this can be resolved?

Thanks

[Retired-Dave]

Hi simpic,

So that we can investigate this, can you confirm the following information?

Your Sure Signal serial number

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Also, can you also ensure that port 123 is also open for me, as I see this is missing from your list?

This will help us get the quickest possible resolution for you.

Thanks

Dave

[4prime]

I am having similar problems getting my Sure Signal to work with BT infinity and the Draytek Vigor 2750n running firmware v1.52RC1. I have set up forwarding for the following ports. 50,4500,500,123,53,1723 . I am getting the following results when I run traceroute

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Mark>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  Vigor2750.lan [192.168.1.1]

  2    19 ms    19 ms    19 ms  lns4.uan.the.uk.murphx.net [94.30.127.75]

  3    19 ms    18 ms    19 ms  er1.uan.the.uk.murphx.net [94.30.127.65]

  4    19 ms    19 ms    19 ms  ge2-6-1.crs2.core.the.uk.murphx.net [94.30.127.2

33]

  5    19 ms    19 ms    19 ms  ge1-2-1.crs1.core.the.uk.murphx.net [109.170.249

.29]

  6    19 ms    20 ms    20 ms  te1-4.cr05.te1.bb.gxn.net [62.72.139.29]

  7    19 ms    19 ms    19 ms  vl3952.cr05.tn5.bb.gxn.net [62.72.137.9]

  8    24 ms    23 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]

  9    21 ms    21 ms    20 ms  85.205.116.14

10     *        *        *     Request timed out.

[Retired-Lee]

Hi there 4prime,

Thanks for your post. 

Your traceroute looks fine to me.

So that we can investigate this, can you confirm the following information?

Your Sure Signal serial number

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Once we have this information we'll be better placed to advise accordingly.

Cheers,

LeeH

[4prime]

Lee,

VSS serial number: 40121344903

Speed Test result: http://www.speedtest.net/result/2207663777.png
ping test result: http://www.pingtest.net/result/70002346.png

external IP: 109.224.131.251

traceroute results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms Vigor2750.lan [192.168.1.1]
2 19 ms 19 ms 19 ms lns4.uan.the.uk.murphx.net [94.30.127.75]
3 19 ms 19 ms 19 ms er1.uan.the.uk.murphx.net [94.30.127.65]
4 19 ms 19 ms 19 ms ge2-6-1.crs2.core.the.uk.murphx.net [94.30.127.2
33]
5 19 ms 19 ms 19 ms ge1-2-1.crs1.core.the.uk.murphx.net [109.170.249
.29]
6 20 ms 19 ms 19 ms te1-4.cr05.te1.bb.gxn.net [62.72.139.29]
7 19 ms 19 ms 19 ms vl3952.cr05.tn5.bb.gxn.net [62.72.137.9]
8 24 ms 22 ms 20 ms LNDGW2.arcor-ip.net [195.66.224.124]
9 21 ms 20 ms 21 ms 85.205.116.14
10 * * * Request timed out.
11 * ^C
C:\Users\Mark>

[Retired-James]

Hi 4prime,

Thanks for the update here.

All of the traceroute, speed, ping and IP address are all fine however I can see that there does seem to be an issue with the location profile of the Sure Signal.

I have updated this for you today, please can you perform a reset and let me know how you get on.

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

James