BT helped set my router up but SS still no good

[magicman02]

If any tech from VF can help please. I have screen shots of the tests etc done on my router and BT say all is good and working yet Sure Signal still not working. I have a solid red light and the button next to it is slowly blinking. 

Hi Trevor,

^Suresignal Internal IP

^ Port Forwarding Setup

^ Ports Opened for Sure Signal.

Tested the connection and all ports showing open. In addition we have also;

1. Disabled uPnP
2. Disabled BT WiFi
3. Enabled IP Clamping

From BT’s end everything appears to be working. Not entirely sure why the suresignal is still unable to function.

Hopefully this helps narrow down the problem!

Kind regards,

[magicman02]

My VSS s/n 42164460505

can this be resynched 

[Mark]

Hi @magicman02

I can see we're in touch with you via a different thread.

To stop any confussion, we'll be happy to continue to correspond with you via the method advised earlier.

Thanks,

Mark