BlackBerry 10 FAQs

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FAQs and help guides

Get BlackBerry 10 Help and Support from FAQs, videos and much more.

Internet and picture message settings

Sometimes you might need help setting up your phone for internet and picture messaging settings. You can do this by clicking here – phone settings.

Network unlock codes 

If you need to unlock your phone to use with a different SIM, you might need a Network Unlock Code (NUC). You can request yours with our NUC Request form or for more information, see our NUC FAQs.

Firmware

For information on Vodafone's firmware policy, check our our Vodafone Firmware FAQ's.

Repairing a faulty phone or device 

For information on getting your phone repaired, see our FAQ's here.

General Troubleshooting 

Problems with calls, texts, voicemail etc? Our online troubleshooter is there to help you out.

Interested in buying and upgrading 

Have a look at our online shop now. To upgrade your phone and/or plan log into My Vodafone to choose from a great range of offers.