BlackBerry Internet Service Problems (BIS) on BB 8700v

[kierenl]

To all,

I am currently having problems on my new vodafone account with my BlackBerry 8700v. I am on a payment plan that has BIS, however it is not recongised on the phone. (Little letters on gprs or edge, opposed to GPRS & EDGE, are displayed.

The BlackBerry works with my Pay & Go SIM card, just not my monthly account that has BIS on the account.

I have tried Live support, but as yet, no avail.

Any ideas?

With Kind Regards

Kieren

[Retired-Rodney]

Hi @kierenl 

Live help will connect after a minute or so. You'll know it's connecting if you see the blue spinning dots.

Once their available, they'll look into this further.

Thanks,

Rodney