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Blackberry Priv no service

ALE1965
1: Seeker

Any advice on how to rectify a problem on Blackberry Priv showing no service.  Had previous errors with no sim this was corrected by rebooting phone.

Sim card works in another phone.

Have checked for updates and googled solution tried them all with no luck

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hello @ALE1965

 

 

Through your own troubleshooting via trying the SIM card in another phone and it works as it should this points to the phone at issue. 

If a soft reboot or as a last resort a Back-Up and Factory Reset do not resolve the issue then I would suggest first contacting the Manufacturer for support initially and if then required visit a Vodafone Uk Highstreet Store where they can look it over and if necessary send it off to their repair centre. 

Take time and date stamped pictures of the phone with one of it turned On and if possible one of any visible water sensor. 

I’m assuming their are no visible marks on it from an accidental drop or it’s not been in water. 

On eligible contracts the Vodafone shop can offer a courtesy phone if they have one available. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

63johnw
17: Community Champion
17: Community Champion

Hi @ALE1965 is this business account ?