Blackberry Protect not working

[thelynchies]

Good day all,

The problem: I have x 2 Blackberry Z10s; one is associated with Blackberry Protect but the other isn't.

I know the Blackberry ID for the device with the problems is fine as I can log in to the account etc and BBM is all working fine.  I have also ensured that Blackberry Protect is enabled on the said phone too.

I spoke with Vodafone this afternoon and they said to call Blackberry up direct to resolve!

I cant find a contact number to do this hence this posting on here.

Can anyone point me in the right direction of how to get my other Z10 to be associated with Blackberry Protect?

Regards

Steve

[Ben_H]

Hi Steve,

Welcome to the eForum.

Are you adding two BlackBerry devices to the one BlackBerry Protect account? You can reach BlackBerry to discuss this and get support here. 

Cheers, Ben

[thelynchies]

Hi Ben,

We have two different BB IDs in use and can log in to Protect with each.

Steve

[Retired-Kay]

Hi thelynchies, 

It's not something we've had training on so the support we can provide is limited I'm afraid.

If you follow the link Ben provided there are contact details so that BlackBerry can help further. 

Thanks, 

Kay

[thelynchies]

Hi Kay

Many thanks for your information.

I have already sent Blackberry an email.

Steve

[FaixanSunesara]

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Three dots on right bottom (More) REGISTER BLACKBERRY

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