Blackberry Q10 powering off in sleep mode/battery drain?

[996ducati]

My Blackberry Q10 which I use for my daily alarm clock has recently failed around three times to wake in the morning and hence the alarm does not go off.

Has anyone else had this issue?

The phone is well charged before putting into "bedside mode" but something seems to be draining the battery excessively. Is anyone else having similar problems?

I have tried a battery out and re-boot and also removing any non essential apps.

Thanks

[Jenny]

Hi @996ducati

Take a look online at our  process.

It’s worth trying a factory reset first, as our engineers would try this if you sent it for repair anyway.

Make sure you back everything up before trying this.

Thanks,

Jenny