Broadband disconnection at 12:10am 3 mornings in a row

[Soofla]

So burning some midnight oil at the moment. For the past three days (Tuesday morning, Wednesday morning and this morning) at midnight ten my connection has totally dropped - red light on the front of the router flashing.

Any reason this is happening? Drops I can understand, three days in a row at the same time is not a coincidence.

[BandOfBrothers]

Hi @Soofla

In my opinion it shouldn't. 

Every version of router I've used has not.

I do not use Vodafone broadband. 

The only time this  has happened is if any family time type setting is turned on or some other form of timed restriction. 

Maybe worth checking your settings. 

If you think all is ok in that respect then...

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

[63johnw]

Hi, I think you have somehow set your router to turn off at that time. It does say in the link below that this is a feature Vodafone broadband.

https://www.vodafone.co.uk/broadband/your-broadband-your-rules#ajax-content

[Soofla]

It's not something I've set - but of course I will check the settings and make sure something hasn't been populated.

If the router was effectively going off at that time I could see a potential time profile, but it literally goes down and then comes back up, it doesn't remain off.

I know, many are thinking "can't you do without internet for 5 minutes" - yes, I can, but if I'm doing something when the connection drops that can cause issues.

[63johnw]

Sorry. When I said you I meant somehow it may have been set, not necessarily you, but it's worth looking at, it doesn't matter what people think, if it's a problem for you it's something you want sorting, I am the same, if something niggles me I have to sort it ! 😁

[Tash]

@Soofla Were you able to locate this in your settings as advised by @BandOfBrothers and @63johnw?

If you're still having issues, please call our dedicated Broadband team on 08080 034 515 or contact them directly through Live Chat.

[Soofla]

I did find the settings and as I expected they were still at default - so no time profiles in place, can access the internet when you like.

I'm now in the process of manually logging every time the router disconnects. I'm currently seeing one a day, but only those 3 in a row were at midnight-ten, the others are now being more random.

[Tash]

@Soofla Thanks for getting back to us. Were you able to contact the Broadband team for further assistance?