Business Line - porting hell

[rahularora1]

Something as simple as transferring a number over from EE to Voda has been totally messed up - this is my business line - i am unable to call out, receive calls etc. No signal on either sim card. EE are syaing they have done everything from their end, Vodafone guys clueless as usual .

Is there any way of resolving this without escalating on social channels and filing ombudsman complaints? All the hard work the marketing team does in driving people towards Vodafone is being undone by shoddy processes and inferior customer support. 

In short - porting failed, not able to receive or make calls AT ALL.

[BandOfBrothers]

Hi @rahularora1

Your Vodafone Business Contact should have escalated this to the Vodafone Porting Teams. 

It might be beneficial to check that they have if this is a Split Port where not all the porting in files have successfully completed. 

We do have Vodafone Social Media Team here but they do not have access to Vodafone Business Accounts. 

[rahularora1]

Hi, i have no details from the business contact advisor, i am chatting to the live support team and now they are saying porting takes 5 days!? 

a split port would allow me some functionality at least? i am getting no reception (emergency calls only) on both ee and voda

[BandOfBrothers]

Have you tried the good old turning the phone Off and On ?

By calling 191 from a working Vodafone sim card they'll see your a business customer and react accordingly. 

They also have a landline number to ring if you can't call 191 which is in > https://www.vodafone.co.uk/contact-us/

[rahularora1]

done all of that. nothing at all in terms of a solution. 

[BandOfBrothers]

Ok - was just a thought. 

[Gemma]

@rahularora1 - I’m disappointed to hear what’s happened and how long it's taking to get resolved.

Please send your details to us by following the steps in this private message.

With your account being a business one, please ask us to contact the business team on your behalf when you contact us.