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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73743 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203325 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal not working for incoming calls

Hi, My Sure Signal device isn't working for incoming calls, they are either being directed to voicemail or the caller just gets "user not available" message. Serial No is: 42163798269 Zoey

zsbluffy by 3: Seeker
  • 8143 Views
  • 4 replies
  • 0 thanks

Default Vodafone account on my credit file? Vodafone not helpful

Hi All, Shocked by how Vodaphone billing works.I have recently applied for a mortgage and to my surprise the application was declined. Reason - credit check fail. As I had never missed a payment I decided to get this checked. Here I run a experian ch...

dipiks by 3: Seeker
  • 11005 Views
  • 5 replies
  • 0 thanks

My Vodafone app not working

The app hasn't worked for weeks and now comes up with 'sorry we are having a few technical difficulties at the moment' as soon as I open the app. Have reinstalled several times and spoken to 191 and was given the all will be fine in 24 hours rubbish ...

Wifi Calling on iPhone 6S not working in office environment

Hi,I have an iPhone 6S with the latest iOS update (10.1.1).  Wifi calling is switched on and works fine at home with my home wifi, it also works fine on the London Underground and when I'm connected to The Cloud wifi. So no problems with the phone it...

New version of Vodafone Wallet not working Samsung Note 3

Hi I've been using Vodafone Wallet with my Samsung Galaxy Note 3 for all of my loyalty card / membership card scans instore for a year or so. A month or so back, I started seeing the message "Wallet update needed" every time I launched the wallet. Th...

Sure Signal v3 not working after switching Internet providers

Good Morining,We are in internet service provider and some our customers are using Vodafone SureSignal and they have reported SureSignal stopped working after switching internet to us. Our routers configuration is not filtering the ports needed for t...

Mobile Data - upgraded 26/12 - cannot connect to Internet

Hi folks, I've read a few posts (some very lengthy) on this and wondering if anyone has had any recent success in getting mobile data to work, when they've had their account upgraded to have mobile data (from 250Mb to 5Gb) Vodafone - for your info - ...

martin086 by 3: Seeker
  • 12161 Views
  • 14 replies
  • 0 thanks

Fiber Broadband

Hello,sighned up for 76mbit line and today it had to be installed (vodafone told me openreach will have to install new line because i am currently with virgin). No one showed up and at the end of the day when i phoned them up they told me it is all u...

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