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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73742 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203325 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal V3 not connecting to Phones

The issue you’re experiencing:Suresignal V3 not connecting to phones despite having been absolutely fine for 2 years or so and also reset a few times today.  My Vodafone also shows it as being activewith registered users.  I have also removed and rea...

Mike98 by 3: Seeker
  • 9486 Views
  • 5 replies
  • 0 thanks

Vodafone home fibre broadband and VPN

HiI'm just considering moving to Vodafone home fibre broadband from Virgin. I need to be able to access my company vpn in order to work from home. Does anyone know if there are any technical reasons or blockers that might prevent this working on Voda...

Billingd by 2: Seeker
  • 13568 Views
  • 5 replies
  • 0 thanks

Suresignal stops working everytime I connet my laptop by wifi.

Suresignal stops working everytime I connet my laptop by wifi.  It does not havean ethernet port and I need to use wifi. Speed test: download 8.43Upoad: 0.82External ip address: 90.252.203.98 VSS traceroot attached

painful1 by 1: Seeker
  • 7586 Views
  • 3 replies
  • 0 thanks

Resolved! Sure Signal V1 stopped working end of Dec

The issue you’re experiencing: VSS V1 wont connect What light sequence you're seeing: light 1 and 2 are solid 4 flashes, then resets and repeatsYour speed test results from here. 70Mbps down 18Mbps UpYour external IP address from here. 146.90.87.47 Y...

martgree by 3: Seeker
  • 9752 Views
  • 6 replies
  • 0 thanks

Vodafone Smart Prime 6 erratic performance problem

Hello, I was wondering whether there is any solution to the erratic performance problem affecting the Vodafone Smart Prime 6 (VF-895N)? I am running the latest software update (Android Lollipop 5.0.2, 270FCN1), which at the point of install claimed "...

Jimadine by 3: Seeker
  • 9458 Views
  • 4 replies
  • 0 thanks

Resolved! Mobile Disconnected because someone at Vodafone felt like it!

After 3+ weeks of repeated Vodafone mistakes etc someone has gone ahead & disconnected my mobile number. Now for the best part, it's going to take anywhere up to 3 days or more for the relevant department to have a go at reconnecting my mobile number...

One of my SS wont fully reconnect after a local power outage

The issue you’re experiencing: This is almost an exact copy of this PREVIOUS posting with additional comments in CAPITALS. My Sure Signal v3 has worked fine since it came out of the box. TODAY the ROAD here suffered a power cut. When power was restor...

Resolved! Sure Signal SIM Swap Problems

Had to have a replacement SIM card for my contract phone issued last week. Lo and behold, usual problem that others have is that the Sure Signal (V1) won't recognise the phone, but still recognises others that have not had a SIM swap. Deregistered th...

Sure Signal v1 stopped working

HiI went away for a few days and have returned to find my sure signal (version 1) not working The power light is on solid2nd light blinking slowly I have reset, tried different cable, different router and different broadband connection - still the sa...

mozzas by 4: Newbie
  • 8255 Views
  • 6 replies
  • 0 thanks

sure signal flashing

My Version 2 sure signal has stopped working two white flashing lights , doesnt connect .Ive read the forum and done the reset the power off the changing of the ethernet cable still no joy anything else I can do 

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