Sure Signal V1 stopped working end of Dec

[martgree]

The issue you’re experiencing: VSS V1 wont connect

What light sequence you're seeing: light 1 and 2 are solid 4 flashes, then resets and repeats

Your speed test results from here. 70Mbps down 18Mbps Up

Your external IP address from here. 146.90.87.47

Your Sure Signal serial number: 21229355454

The results of a traceroute. 

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  1.388 ms  1.220 ms  1.305 ms

 2  * * *

 3  * * *

 4  be3-3106.psb-ir02.plus.net (195.166.143.140)  11.372 ms  139.237 ms  130.839 ms

 5  195.99.125.138 (195.99.125.138)  11.677 ms  11.281 ms  138.555 ms

 6  host213-121-193-203.ukcore.bt.net (213.121.193.203)  13.662 ms  11.166 ms

    peer6-hu0-11-0-1.telehouse.ukcore.bt.net (195.99.127.13)  136.728 ms

 7  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  16.553 ms

    t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  132.160 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  11.221 ms

 8  166-49-211-254.eu.bt.net (166.49.211.254)  138.844 ms  11.329 ms  10.771 ms

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I've read a firmware update may help. is that something that you can check might be available for my device.

[cineriv · Accepted solution]

Hi martgree,

Your problem is also certainly due to a degraded power supply.

Replacement power supplies can be found on Amazon or Ebay and cost around £10 - 12 inc. delivery.

In the meantime, have a look around for a similar unit that you could try to prove the fault. You require a 12 volt supply with a capacity of  at least 1.5 - 2 Amps with the correct connector. Suitable units can be found on external hard drives, monitors, routers, printers etc. etc.

Regards.

[martgree]

I didn't believe it but a new power supply worked perfectly. Who would have thought the crappy plus net router would have ended up being so useful. 

The power supply for the plusnet adsl/fiber router works perfectly. 12v 2amp.

thanks for the help

[cineriv]

It's good to hear that your old router power supply solved the problem. 

However, being a used power supply, I wouldn't trust it to give good service for too long, so it might make sense to purchase a new one when you can.

At least you should be ok for the near future thou.

Good Luck.

[martgree]

The issue you’re experiencing: VSS V1 wont connect

What light sequence you're seeing: light 1 and 2 are solid 4 flashes, then resets and repeats

Your speed test results from here. 70Mbps down 18Mbps Up

Your external IP address from here. 146.90.87.47

Your Sure Signal serial number: 21229355454

The results of a traceroute. 

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  1.388 ms  1.220 ms  1.305 ms

 2  * * *

 3  * * *

 4  be3-3106.psb-ir02.plus.net (195.166.143.140)  11.372 ms  139.237 ms  130.839 ms

 5  195.99.125.138 (195.99.125.138)  11.677 ms  11.281 ms  138.555 ms

 6  host213-121-193-203.ukcore.bt.net (213.121.193.203)  13.662 ms  11.166 ms

    peer6-hu0-11-0-1.telehouse.ukcore.bt.net (195.99.127.13)  136.728 ms

 7  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  16.553 ms

    t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  132.160 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  11.221 ms

 8  166-49-211-254.eu.bt.net (166.49.211.254)  138.844 ms  11.329 ms  10.771 ms

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I've read a firmware update may help. is that something that you can check might be available for my device.

[cineriv]

Hi martgree,

Please see my reply in your other thread.

[martgree]

Thanks i'll give it ago.