Sure Signal not working for incoming calls

[zsbluffy]

Hi,

My Sure Signal device isn't working for incoming calls, they are either being directed to voicemail or the caller just gets "user not available" message.

Serial No is: 42163798269

Zoey

[BandOfBrothers]

Hi

Which version of SS are you using. 

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[zsbluffy]

Versionn 3.

And thanks for the troubleshooting, I've already been through it and can't find anything to help.

[BandOfBrothers]

Hi.

Sorry I didn't know you had worked your way through the guide. Processes such as de registering the number for 24 hours can help. 

Also the 'Issue not Listed ' option which guides on how to run a traceroute and post it here can help. 

The Vodafone Community Forum Tech Team maybe able to help by re syncing your SS if they feel that's the way to go. I'm sure they'll catch up with your thread soon. 

[Rahim]

@zsbluffy I've resynced your Sure Signal to help resolve your issue. 

Please allow 6 hours for your device to obtain a connection and to start working again. 

Let us know if you need further help.