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Solution

Registered phone not connecting to Sure Signal

PedroKTFC
2: Seeker
2: Seeker

‎05-01-2017 02:55 PM

 

The issue you’re experiencing: My phone shows no signal although it has worked happily for the past two years. This started a few days ago at least.

 

What light sequence you're seeing: there are 3 lights (1 red, 2 white) on my Sure Signal (V3 I think)


Your speed test results from here. Download 26.80Mbps, 8.04Mbps upload 

Your external IP address from here. 193.128.33.248

 

Your Sure Signal serial number: 40131129443

 

The results of a traceroute.

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 2 ms bthub.home [192.168.1.254]
2 9 ms 8 ms 9 ms 217.32.145.11
3 10 ms 8 ms 9 ms 217.32.145.62
4 14 ms 14 ms 14 ms 213.120.181.182
5 13 ms 14 ms 13 ms 217.41.169.197
6 14 ms 13 ms 15 ms 213.120.179.83
7 14 ms 14 ms 14 ms acc2-xe-2-0-2.sf.21cn-ipp.bt.net [109.159.251.21
5]
8 18 ms 19 ms 19 ms core2-te-0-13-0-13.ealing.ukcore.bt.net [109.159
.251.175]
9 21 ms 21 ms 21 ms peer6-te0-0-0-11.telehouse.ukcore.bt.net [109.15
9.254.116]
10 24 ms 19 ms 19 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.23
8]
11 18 ms 20 ms 19 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Matt Sig.png

0 Thanks
2 REPLIES 2

mart1711
3: Seeker
3: Seeker

‎05-01-2017 08:59 PM - edited ‎05-01-2017 09:00 PM

I had exactly the same issue (see here) and it looks like the timing was roughly the same too (it suddenly stopped working a few days ago).

 

Following advice given by the tech team (see post), I unregistered my Sure Signal, unplugged for 24 hours, then plugged it back in and re-registered. Two of my three phones are now working again after rebooting the phones too. I haven't tried the third phone yet, but am hopeful that will come back to life too.

 

Hopefully this will get you back online too.

 

Cheers - Martin

Colleen
Moderator (Retired)
Moderator (Retired)
In response to mart1711

‎06-01-2017 03:52 PM

@PedroKTFC The advice given by @mart1711 is absolutely right. :Smiling: 

 

Completing this process, will help to refresh your Sure Signal and phone connection. 

 

You can find out how to de-register your phone and register it again online.

 

0 Thanks