No Internet in the PM (Lewisham Station)

[travis1983]

Hi all,

In the past 2 weeks I’ve not been able to get internet despite my signal and 4G showing as seemingly okay. No email or apps work just says connecting.

It only happens around 6PM returning from work. The AM seems fine.

I’ve tried various things like turn off/on / Airplane mode / Reset network settings

I’ve told support but they just say everything looks good in the area and don’t seem bothered.

What on earth could it be?

There is heavy development in the area. Does this seem like a Vodafone problem? Anything I can try? Thinking about changing provider if nothing changes.

My phone is absolutely fine everywhere else apart from the Station and about a mile radius.

thanks-Travis 

[travis1983]

Postcode in question: SE13 7RY

[Tal]

Hi @travis1983. Thank you for bringing this network issue to our attention. I have checked the area on our network systems and I can see we have 3 issues in the area, 2 of them have been resolved yesterday and the last one will be resolved later on today, so I expect the network quality to improve within the next 24-48 hours. 

You can stay up to date  with the work on out Network Checker here, just type the postcode and zoom out and you will see the issues.

[travis1983]

Thanks Tal I’ll report back

[travis1983]

Hi Tal,

Still an issue for me outside Lewisham station. Do you still see problems in that area?

[Effie]

Thanks for letting us know @travis1983 There are currently no issues, outages or maintenance works ongoing that would be directly impacting the postcode you provided. I've run some checks on the mast that services that area (site 856970) and it is working as we expect it to, with no downtime or outages reported. As you have advised that the area you are experiencing issues in is near a station, and the issue is worse in the evenings, this does suggest that the increased traffic is causing more congestion on the masts in the area. Any development work nearby will also impact the quality of the network temporarily. 

In order for us to look into this further, we will need to run some tests with you and take a look at your account. We can then look to raise a case with our Network Engineers if required. As we have no account access on the Forum, please reach out to the Social Media Team here. 

[travis1983]

Hi Effie,

When you say no issues - is that in direct response to Tal’s reply to suggest there were issues but they are now resolved?

There is heavy development in the area. Large apartment blocks being built nearby.

Whilst the congestion is plausible would that mean I can’t connect at all, or the internet I would expect to be poor? I simply cannot do anything. And it’s every evening now. Yesterday I walked toward the town centre adjacent to the station and my signal came to life. This would to the left of those developments. I suspect these issues are somehow correlated with all the works in that area. The problem I have is I need my data in that area and it’s a huge inconvenience which would ultimately force me to change providers if the issues cannot be resolved in the near future.

Nevertheless I will take your suggestion.

Thanks-Travis

[Cynric]

@travis1983 You're not kidding. I was at Lewisham station just recently. I hadn't been there for about thirty years. I was quite surprised with the changes. Actually my initial reaction cannot be typed in a polite forum 😉 Hardly a landmark left standing.

[Mark]

Apologies for any confusion @travis1983 I've just reviewed both Tal and Effie's messages. As you advised, Tal did mention that the issues that were affecting your area had been resolved and were due to close, and Effie did say there were no issues at the time she checked our Network Status Checker 2 days later. I've taken a closer look into the maintenance being undertaken on the mast serving you (Ref: CRQ000001039441) and this work was registered as complete, at the close of business on 4 September. If you're still experiencing difficulty connecting to our network in and around the station during peak times, this maybe due to heavier traffic and the construction work mentioned in you previous message. To help stay connected while this is being undertaken, you could add WiFi Calling to your services, this is FOC and will help keep you connected whenever you have a WiFi connection.

[travis1983]

Thanks Mark but WiFi calling does not solve my issue as there’s no surrounding WiFi to connect with just outside the station, and I need access to my Lime App and E-mail.

i don’t know how issues could be deemed resolved when there’s clearly still an issue. Will it suddenly start working as it did before?

Given the development isn’t going anywhere I suspect you will get more people like me complaining so you might consider this of benefit to you and your team to address the issue before it gets worse.

If there’s no change in say the next 2 weeks I’ll be finding another provider.

Thanks-Travis