Can't add users on a Sure Signal V2

[LeopardSlippers]

Hi, I'm a recently new PAYG customer with a now-working Sure Signal.

My problem is,I can't add another number - my OH's - in the users screen on the My Vodafone dashboard and repeatedly get the dreaded 500, 2004 error.

Can anyone help, please? Even identifying what's going on would be useful. 

I've also tried putting the phone number in international format, leavign names off etc. as mentioned in other posts.

[BandOfBrothers]

Hi @LeopardSlippers

It should be an easy process to add another Vodafone Mobile Number. Im assuming a glitch has occurred which should hopefully self resolve or you could use Live Chat to see if they can assist with your account and in regards to adding the number.

Hope all goes ok.  

[Retired-Ashley]

Hi @LeopardSlippers,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ash

[LeopardSlippers]

Thanks @BandofBrothers

Hi @Ashley, thanks for the response. The troubleshooting didn't help unfortunately, so I'll get that info together and post. 

I also rang Sure Signal Tech Support this morning and ended up speaking to a lady based in Egypt - ! -  who assured me the issue with the inability to add any numbers was down to a (now less common) issue with the path Vodafone allow us to control adding users. It's supposed to be something to do with a coding glitch, but this may be complete nonsense and nothing more than a Friday morning fob-off  

[LeopardSlippers]

Here you are, @Ashley:

Ping: 41ms

Speedtest: Upload: 0.39 Mbps

                 Download: 7.15 Mbps

External IP: 95.147.246.41

Traceroute results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1       2ms      1ms      1ms     192.168.2.1

2       29ms     29ms    28ms    217.47.109. 250

3       General failure

Trace complete

Sure Signal s/n:  40113600536 

Bit uneasy about giving the S/no and my IP on a public forum so will edit out when you've replied with your verdict.

Thanks.

[Retired-Wayne]

@LeopardSlippers

So that we can add the number manually for you, get in touch with us by following the instructions in this private message.

[LeopardSlippers]

Thanks @Wayne.

I've composed a response based on the info you sent, but ironically the SEH message won't send as it won't accept my PAYG Vodafone number! It's been valid for a week now, and I've tried with both 44 and 0 as the prefix.

How else can I get this to send? #baffled

Edit: I've added my old number on another network in the contact field as it would accept that, and I've added my real, current Vodafone number in the large text box with other info.