Cannot receive calls and messages, Vodafone support hopeless.

[llkkjj]

Hi all

I wonder if someone can guide me as what I should do, I just got a Vodafone SIM card and is currently roaming outside of the UK, I can call and send messages, but cannot receive calls and messages, but I can receive messages from Vodafone. I have tried it on different mobiles thus can eliminate that it is a mobile issue.

Vodafone UK‘s support is just totally hopeless.

1: 1st live chat technician said he refresh and it would surely work after 10 min. not working

2: 2nd live chat technician said it is a pre activation bar, he said he fixed it, it should work after 5 min.

3: Called Vodafone support, after 30 min on hold and being directed to different people I was put to a technician who was going to trouble shoot my phone for me, which is useless because it’s not the problem of the phone.

When I told him that a live chat told me it might be a pre activation bar, he agreed immediately but said it needs 24hours. (Which now I understand he completely does not know what he is doing)

1. The last live chat, they said nothing’s wrong with my account and asked for my email so a technician will contact me which no one did.

What should I do? Vodafone support is total hopeless and I would just waste my time explaining my problem each time to them and not getting it fixed.

Does anyone know of any email that I can contact of competent people?

It’s been almost 2 weeks now and I really need to get this sorted as I can’t receive calls and messages.

Thanks.

[llkkjj]

May god help me.

Thank you for your email, we'll be in touch

We’ve received your email and we’ll be in touch as soon as possible.

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[Miami33009]

Thanks for your reply, I'm not sure if it's directed to me.

Anyway, as I would be staying awhile longer in the States I purchased mobile service from TMobile USA. I did have an issue earlier on and contacted their customer services by phone, free call anywhere worldwide I might add. After keying in my particulars, a live rep,nice cheery young Yank went into action. He took ownership of the problem,explain the remedy ,upon resolution offered me either a cash credit or rebate and followed up by phone to see if all was to my satisfaction.

No chatting nor emailing, Realville-it still exists in the World but fading fast

[kids]

@Miami33009 Not that helps resolve your issue but your experience with the cheery young  Yank is exactly the same experience I get if I need to contact DTAC in Thailand. Not only do I get to select from 6 languages but I get then get connected to someone who is fluent in that language. The agent gives his /  her name, a direct contact number and email address and takes ownership of the question until it is resolved. Calls to the customer service number are free from anywhere in the world and the maximum time to wait for an initial email response ( not an automated reply ) is 4 hours.

Much the same for the follow-up that you received, DTAC make telephone contact again after 2 hours of the problem being resolved and again the following day.

Better still the only DTAC call centre is in Thailand rather than scattered around the world.

[Miami33009]

Is there no respite from solicitation.

I support 2 abandon kids in Guyana and have a rescue dog who I hope to  take with me when I return to Gibraltar.

Vodafone is this of what you resort to instead of addressing your subscribers issues aka diversion?

[Retired-LouiseE]

Hello @llkkjj

Thank you for using the email form.

Our team will reply to your email as soon as possible. 

Louise

[Retired-LouiseE]

Hello @Miami33009

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[llkkjj]

@ Cara_B

Did not have any junk mail. Filled out and submitted the form 5 times.

Can someone from vodafone contact me and resolve it for me?

Why is support so hopless, and with due respect, do you actually know what you are doing?

[Miami33009]

Me too!  I can't receive either inbound calls or texts here in Miami. Advisors are lovely people but like eating a bag of crisps, temporary gratification. Quite generous in compensation though what good is it if you can't use it.

4 days running with no solution in sight.