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Ceased phoneline

ajone
2: Seeker
2: Seeker

Does anyone know how to find out who has ceased my phoneline. BT say it isn't them and so do voda phone.

Rock in a hard place trying to get my broadband sorted

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Did you instigate any switch of ISP Provider ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

T_Scarface_M
16: Advanced member
16: Advanced member

Hi there,

 

There would be no other way to see this other than using the systems that the Broadband providers use. 

 

Did you move from BT to Vodafone or Vodafone to BT?

If so it should have been a working line takover which means your old provider would have been dicsonnected on your activation date and the new provider would have activated their connection normally on same day. 

 

Your best bet here would be to call into Vodafone and speak to a customer service agent and get them to check your order status. It should tell them whether someone took over your line or if it was ceased.

 

Hope this helps.