Change of account

[janewood20]

I've just changed my account from personal to business and my sure signal is now not working. What do I do? There is no support for business users at the weekend.

[Retired-Dave]

Hi janewood20,

To start with, try a factory reset of the Sure Signal to refresh things.

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If this doesn't sort things, click here to get us your details and we'll be happy to help.

Dave

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