I am sure that I am not the only one but I have found great difficulty in communicating with Vodafone to disscuss some account difficulties. I am trying to help my son resolve a possible historic debt with Vodafone so we can clear his Experian credit record. He has ADHD and, as a result, is very bad about dealing with problems. This seems to have resulted in a historic debt which we wish to resolve. Owing to his ADHD we have no account records so I cannot call Vodafone because the phone systems cut off as I cannot enter an account number. I went into the local shop to see if they could advise any contact details but they were not able to help. I went on line and had a "chat" but they stated that the account showed closed with no moneytary details showing and could not help further. Eventually, after a lot of searching the web, I found the address for the Quality Assurance Department in Stoke so I wrote to them with details of the problem. I have not received any reply. So I have tried phone, web, chat line and writing with no solution. I am trying to resolve a problem so why is a communications company so bad at communicating? What do I do next?
.png "Community Manager"){kind=icon}
