Complaint

[Kairam]

I bought an Apple I phone 5c for my daughter's Christmas. 4 months later the phone still has no service. I have been continually on the phone over the past 4 months to the technical team and with no success.  I have been very patient and  all I wanted was for the phone to work. I now want to return the phone as I feel that I am getting nowhere and I am also disgusted with the service. I have also tried to return the phone but once again with no success.

What can I do now!!!!!

Thank you Amanda

[BandOfBrothers]

Hi


Have you checked your masts in the area or does no service happen everywhere ? Mast checker is https://www.vodafone.co.uk/our-network-and-coverage/uk-coverage-map/

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

Other options are :

Settings -> General -> Reset -> Reset Network Settings.

If data is not working check your APN Settings in the iPhone to ensure they match the ones in this link http://www.geeksquad.co.uk/articles/vodafone-apn-settings

Does the iPhone work if you try another SIM card.

This is a process of elimination to see if it's the SIM card / account that at fault or the iPhone.

If another sim works in your iPhone then I would ask vodaphone to check your account and or perhaps re set it and to ensure they have you in file as using an iPhone so the data part works ok.

If another sim does not work in the iPhone then under the 12 months warranty you can ask them to run a diagnostic on it or if you have a local  store local book a https://www.apple.com/uk/retail/geniusbar/ appointment and if it's hardware issues  typically swap it out in store for you on the same visit.