Hello,
So I also had the address issue in the online form, so I ordered over live chat at around 9am Friday morning. Everything went through, and delivery was scheduled to my work address. I was told to wait 24 hours for confirmation.
I called up this morning to the upgrade team, who attempted to get me to upgrade again as 'it hadn't gone through'. I asked the agent to review the live chat, and he then said actually it was okay and to wait up to 48 hours for confirmation.
Sure enough, a few hours ago, the confirmation came through, only the delivery address is incorrect as:
1) It's not my work address, and
2) The address only contains my block of flats, not the actual flat I live in.
So I went into a Vodafone store. The assistant said I needed to cancel my order, and reorder. I said no as I would lose my place in the queue. She told me to call 191.
191 have said once DPD confirm delivery, I can change the address. I'm still sceptical, as surely there is a security implication here, but let's see what happens.
I think the whole preorder process has been shambolic, but also, Vodafone employees are desperately trying to get their commission by encouraging customers to cancel their orders.
Has anyone else had this issue?
