Constant Error 500 And Time Outs

[paulbarl]

I am getting constant error messages (below) at present the service is next to useless for anything involving uploading files , it isn't just certain sites its all over, I tried putting different Dns details in instead of the auto detect but this doesn't help. I'm on pay as you go and considering what Im paying for the service it should be better than this.




HTTP ERROR 504: Gateway Timeout
The server, while acting as a gateway or proxy, did not receive a timely response from the upstream server it accessed in attempting to complete the request
Received a invalid response

[paulbarl]

No reply from Vodafone on here and no reply from customer service ... why am I not suprised .... Vodafone, sort this out please and quickly otherwise I will be going over to one of the other networks

[Retired-George]

Hi paulbarl,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here . Sorry to hear you've been waiting longer that you'd like for a response but we do answer posts on a first come first serve basis and we're proving rather popular at the moment .

In regards to your query, I can understand that this must be rather frustrating for you. Can you confirm if this happens everywhere or is it just in one location? Also has this always been a problem or has it only started happening recently? If it is just at the postcode in your profile then I may have an answer as to why this is happening.

It looks like the site nearest to you (1729) has been reported as experiencing dropped calls and data, this would be consistent with the issues that you're experiencing. I can also see that there is currently a case open on it to increase the capacity of the site to allow for more traffic. Effectively it seems like the site has reached its limit and so now is being upgraded. Unfortunately, I've no timescales on when this work will be completed but I can assure you it is definitely being worked on.

George
eForum Team

[paulbarl]

Hi paulbarl,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here . Sorry to hear you've been waiting longer that you'd like for a response but we do answer posts on a first come first serve basis and we're proving rather popular at the moment .

In regards to your query, I can understand that this must be rather frustrating for you. Can you confirm if this happens everywhere or is it just in one location? Also has this always been a problem or has it only started happening recently? If it is just at the postcode in your profile then I may have an answer as to why this is happening.

It looks like the site nearest to you (1729) has been reported as experiencing dropped calls and data, this would be consistent with the issues that you're experiencing. I can also see that there is currently a case open on it to increase the capacity of the site to allow for more traffic. Effectively it seems like the site has reached its limit and so now is being upgraded. Unfortunately, I've no timescales on when this work will be completed but I can assure you it is definitely being worked on.

George
eForum Team

I only use the pc in one location and the address and postcode in the profile. The invalid response message has alway happened, but the inability to upload or download data is more recent (although I haven't had much to do until recently so I couldn't say)

What can be down now to rectify this, otherwise the service is useless to me, as I am pay as you go its costing me.

Paul

[Retired-Reidar]

Hello Paulbarl

For the time being we are waiting for an update as advised by George, until this is forthcoming we have no further information regarding an immediate solution.

Once service is back up and running we may be in a position to re-evaluate your situation and look to assist account wise, please be assured that we are treating this with the utmost urgency.

Thanks

Reidar

eForum Team

[paulbarl]

a

[paulbarl]

But thats really no good to me, I bought the service in all good faith that it would work, if I had known that the way you operate is when things go wrong you have no idea of how long it will be fixed and in the mean time its basically "put up with it"
The service is soo flakey in any case, most days when I log on there is less than 1mg, thats worse than dial up, can't access anything when its like that. And to top the lot I get this email from your customer service,

Hello Paul,
I'm sorry to learn that you are unable to use your mobile broadband dongle.
Paul, having checked the system, I'm sorry to say that I'm unable to access your account as your account is a Wholesale pre pay number.

In order to solve your query you will have to contact the Whole sale prepay service provider.

Trust this helps.


Kind regards,

Imran Khan
Vodafone Customer Services


"I trust this helps" whats that mean, I have no idea what he's talking about "wholesale prepay service provider" I bought the Dongle from a Vodafone shop ... and how I am supposed to know where to find them.




Ok so I'm finished with this useless service now and I want my money back, kindly authorise a refund for the Dongle and I will go and buy a service that works.

[Retired-George]

Hi paulbarl,

I have found your details on our system and have just tried to contact you but wasn't able to get through.

I'd like to assist you further with this query as I believe I may have spotted something relating to your number that may be causing a problem. If you could let me know the best time to contact you I'll be in touch.

George
eForum Team

[paulbarl]

If you call me at 10.30am tomorrow on the same number please.

[Retired-Nicola_]

Good Evening paulbarl

I will pass your information over to the day team so you they can get this callback arranged for you

Cheers

Nicola
eForum Team