Constant drop outs !

[Blackeagle]

I'm seriously wishing I had kept my 6mbps sky broadband now as we never had issues with it. When we 1st got vodafone in ( after the girl in the shop told us vodafone owned the line in our area and we would get a minimum of 35mbps ) I noticed speeds up to 40mbps but alas a couple of days in it started buffering more than a French polisher !! Facebook, YouTube, and any online video clips play for about 1min then go into buffering mode. I am so angry that I've just put my tablet down as I can't be bothered. We never had an issue with our free sky broadband but temptation of super fast broadband has just left me damn annoyed. I test it several times a day and sometimes does not even reach 1mbps which is ridiculous. 

[Blackeagle]

Well after being told a tkt had been flagged and I would get a call one morning ( over a week ago )  still nothing !! Still atrocious broadband and funny enough the spread test that vodafone recommend is ran by vodafone and shows a majority high speed yet every other user shows a very slow connection. I have sent an e-mail to the ombudsman because all this messing about has taken us over the cooling off period. Worst customer service ever and worst ever broadband !! Dial up would be better 

[Mark]

@Blackeagle I'm sorry to hear your issues taking longer than expected to resolve.

Please post the pictures again as requested on 16 October and we'll be able to offer further help here.

If you'd prefer, contact us via email using the information provided in the private message I've sent and one of the team will be in touch.

[eduardo007]

I've been having the same issue.

Switched 2 weeks ago & was told it might take up to 2 weeks for things to settle down... it has but not for the better.

Speeds were around up at 12Mbps down & 2 up on 2nd day - now they are >2Mbps down and .78 up & that's on ethernet from router not wifi. Wifi is worse.

Constant drop outs and my kids are threatening to lynch me.

Has there been any solutions from Customer service....