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Solution

Correct Sure Signal v3 lights but no Signal

chantel-leanne
2: Seeker
2: Seeker

‎24-08-2015 08:42 PM

My sure signal has worked fine for the past 3 months of having it and then suddenly its stopped working, iv tried resetting it, deregistering it and re registering etc but nothing has worked.. it shows all the correct lights as if it should work but i get no signal!

 

Speed test - Download 36.80 Upload 1.86

Ping test - Ping 26ms Jitter 5ms

External IP 92.16.57.58

Serial number - 42151254051

Trace route - Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    13 ms    13 ms    13 ms  host-92-16-56-1.as13285.net [92.16.56.1]
  3    14 ms    14 ms    13 ms  host-78-151-225-141.static.as13285.net [78.151.2
25.141]
  4    14 ms    13 ms    14 ms  host-78-151-225-140.static.as13285.net [78.151.2
25.140]
  5    19 ms    19 ms    19 ms  host-78-144-9-27.as13285.net [78.144.9.27]
  6    20 ms    19 ms    19 ms  host-78-144-12-234.as13285.net [78.144.12.234]
  7    21 ms    22 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    20 ms    21 ms    20 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

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11 REPLIES 11

chantel-leanne
2: Seeker
2: Seeker

‎08-10-2015 08:32 PM

I have tried both mention previous and it was fine, re registered and so far it's ok but this is a reoccurring issue. Definitely will not be continuing my contracts with Vodafone once they are paid up as I only took out the early upgrade as I was promised excellent signal with the box due to getting 0 signal in my house and nothing. Beyond a joke now 😞
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ChazzD
Moderator (Retired)
Moderator (Retired)
In response to chantel-leanne

‎10-10-2015 05:31 PM - edited ‎10-10-2015 05:32 PM

@chantel-leanne

 

Did the Sure Signal work when you connected it in another location? 

 

You need to make sure all of the following port numbers and IP addresses are forwarded to your Sure Signal's internal IP address. If you need help in doing this, please contact your Internet service provider. 

 

Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Destination IP Addresses:

  • 183.133.177
  • 183.133.178
  • 183.133.179
  • 183.133.181
  • 183.133.182
  • 183.131.128/2

If you're still having trouble after trying these steps, please come and speak to Live Chat so we can look into this further for you. 

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